Frequently Asked Questions

Booking an excursion with FlowTrip is simple and secure. You can browse available tours directly on our website, choose your preferred activity, select the number of participants, and complete your reservation online. If you need personalized assistance, our support team is also available through WhatsApp to help you choose the best experience based on your destination, budget, and travel dates. Once your reservation is confirmed, you will receive all booking details and pickup information by email or WhatsApp.

Yes, FlowTrip provides private and shared airport transfers in Punta Cana and other popular destinations in the Dominican Republic. Our transportation services are comfortable, safe, and operated by professional drivers. We monitor flight schedules to ensure timely pickups even if your flight is delayed. Whether you are traveling alone, with family, or in a large group, we have transportation options adapted to your needs.

Yes, reservations can usually be modified or canceled depending on the policy of the selected excursion, hotel, or transportation service. We recommend reviewing the cancellation terms before completing your booking. If you need assistance with changes, our support team will help you find the best possible solution. Some services may offer free cancellation within a specific period before the activity date.

Absolutely. Your security is one of our priorities. All payments made through FlowTrip are processed using secure and encrypted payment systems to protect your personal and financial information. We work with trusted payment providers and do not store sensitive credit or debit card details on our servers.

Yes, FlowTrip offers a wide selection of accommodations including hotels, luxury resorts, villas, beachfront apartments, and family-friendly stays across the Dominican Republic. Whether you are looking for a romantic getaway, an all-inclusive resort, or affordable accommodations near popular attractions, we can help you find the ideal place for your trip.

Yes, we provide customized solutions for groups, corporate events, weddings, bachelor parties, family vacations, and other special occasions. We can organize private excursions, VIP transportation, group accommodations, and personalized travel experiences. Contact our team directly for special group rates and custom itineraries.

Many of our excursions include hotel pickup and return transportation, especially in Punta Cana and nearby tourist areas. Transportation details are always specified on the excursion page before booking. If transportation is not included, we can usually help arrange a private transfer at an additional cost.

We recommend bringing comfortable clothing, sunscreen, sunglasses, a hat, swimwear, towels, cash for personal expenses, and a valid ID. Depending on the activity, additional recommendations may apply, such as water shoes, waterproof phone cases, or light jackets. Specific instructions are usually provided after your reservation is confirmed.

Yes, our customer support team provides assistance in both English and Spanish. We are committed to helping international travelers enjoy a smooth and stress-free experience from booking to the end of their trip. You can contact us at any time through WhatsApp, email, or our contact form.

You can contact FlowTrip through WhatsApp, email, or directly from the contact form on our website. Our team is available to answer questions about excursions, accommodations, transportation, reservations, and travel recommendations in the Dominican Republic. We strive to respond quickly and provide professional assistance at all times.